How To Fix Att Uverse Constant Drops

Warning: for those who are looking for my thoughts on poetry or cooking, this is one of my techie posts. Now and and then, I become a complete nerd. My apologies! Look around my web log for other more interesting stuff, if you're not looking for cabalistic information on internet connections or Apple products.

Disclaimer: ATT's help desk-bound might accept been able to help me if I had given all the information. I didn't realize they might need some of the data that follows, and so I didn't volunteer it, and ATT help dude did not ask the appropriate questions to resolve my issue without suggesting I send back the modem.

Annotation to ATT: Your hold notices that constantly tell me how I could easily troubleshoot my problem online really don't put me in the best mood when my problem is that I can't become online.

Okay, now that I've gotten those  mini-rants out of the mode, here's the deal…

This night our internet connection went downward. I did the usual steps of restarting the modem, waiting awhile, restarting my figurer and the modem, and and then trying to connect straight to the modem from my computer with an ethernet cable. I even tried a second ethernet cablevision. Merely null worked. That's when I thought at that place must be a serious problem, so I called ATT's help desk, actually hoping they might be able to tell me if there was an cyberspace problem in my area, but fearing there was a problem with the modem.

ATT's helpdesk walked me through the usual troubleshooting steps, including resetting the modem, which should have resolved the problem, but didn't. He had me agree the reset push button for 5 seconds. The instructions just say "Printing the reset button." When my computer was getting the wrong IP accost from the DNS server, I was told that the modem must exist bad and would demand to exist replaced. Or he thought it might be my computer. He didn't call up to ask me the one question that would have resolved the upshot, and if I had remembered to tell him, that could have made a better support feel, too. Merely it's been awhile since I set up the modem, so I wasn't thinking well-nigh this…

I run a Motorola 3360 DSL modem with an Apple Aerodrome Express base station. To practice this, I have the modem prepare in Bridged Mode, so that the Airport Express tin make the PPPoE connection (login to my DSL account). Why? Because my modem doesn't assign DNS addresses to computers on my network: it only works with one figurer or router, so I have to have the Airport requite our computers, iPad, etc. their DNS addresses. To have information technology do this, I too have to set the Airport to login to ATT DSL (and tell the modem not to do that, which is called operating in Bridged Way).

When I hung up the phone with ATT support, I was very frustrated that my modem wouldn't work. I really needed information technology tonight, and fortunately, I had told the support tech that I would have the modem back to the store in the morning, rather than have him supplant information technology (because I didn't want to wait for them to ship a new modem). I idea I would attempt resetting it one more time, and this time I held the push button for thirty seconds (remembering that trick from past modems). All the lights went dark-green, and I had an 'internet connectedness,' though really, every bit I learned, I really didn't.

It took me a little while to figure out that I was logged into the default business relationship. I remembered that I had to get back in and change my username and countersign, then that I could actually get online. Fortunately, after the difficult reset, I was at present able to access the setup menus on the modem (see below for an explanation). I entered my information, and restarted the modem. Low and behold, I was back online, though I was tethered to the modem with an ethernet cable.

I did the nigh of import communications that I'd been in a hurry to exercise, and then got to thinking about restoring my wireless setup. A niggling searching online reminded me that I had to change the PPP Location setting to On Computer, instead of the default On Modem. I knew this, but didn't remember what it was chosen or where to change the setting. And I hadn't remembered one key matter…

When I made these changes, the modem gave me a warning as it restarted. Substantially, it told me that I wouldn't exist able to access the modem's settings interface unless I made the correct changes on my estimator (I saved these instructions and hope I'll recall where I put them) or reset the modem. This explains why I wasn't able to make a direct connection to the modem'southward interface until I had succeeded in resetting the modem.

If I had remembered that, I might never take called ATT, or if the tech support guy had thought to ask about bridge mode, and so I would have told him. Since I had disconnected my Airdrome and was trying to connect directly from my computer, I didn't call up it was relevant to tell him that I had the Drome connected at one point. If I'd said that, he probably would have figured information technology out.

And then, if you're troubleshooting a DSL modem connection problem, it'due south probably worth asking whether the modem has ever been set to Bridged Way. Or if you're resetting the modem, it's probably worth holding that push for at to the lowest degree 30 seconds to force a complete reset to factory settings. My 5-2d reset gave me the appropriate flashing lights, but plainly didn't reset everything.

What I don't know is why the modem stopped working in the first identify. My guess is that information technology was something on ATT's cease that cleared upwards eventually on its own. Usually restarting the modem fixes the issue when that happens occasionally.

What I do know is how to reset the modem and gear up everything dorsum up again if this happens once again (and I wrote myself instructions for when it happens again). And I know that there's not a problem with the modem just because my reckoner can't connect to the setup screen. Perhaps that will help me avoid calling ATT for 'support' in the time to come.

How To Fix Att Uverse Constant Drops,

Source: https://kendalldunkelberg.com/2013/05/22/how-i-fixed-my-dsl-modem-connection-no-thanks-to-att-support/

Posted by: hagertywiced1936.blogspot.com

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